Politique d’expédition

SHIPPING POLICY

I JUST PLACED AN ORDER. WHEN WILL IT SHIP?

Please allow 3–7 business days for order processing before shipment.

Processing times may vary during holidays, periods of high demand, or due to circumstances beyond our reasonable control.

Once your order has been shipped, tracking information may be provided when available.

HOW LONG DOES SHIPPING TAKE?

Our estimated shipping time is generally 5–15 business days after your order has been processed and shipped.

Please note that the 3–7 business day processing time is separate from the estimated shipping time.

Shipping times may vary depending on the destination, product, fulfillment location, carrier, customs processing, and other logistical factors.

Delivery estimates are not guaranteed unless expressly stated otherwise.

Occasionally, circumstances beyond our reasonable control — including severe weather, natural disasters, customs processing, carrier disruptions, public holidays, or other logistical events — may cause delays.

If we become aware that your order cannot be shipped within the timeframe communicated to you, we will provide appropriate information and, where required by applicable law, the option to accept the delay or cancel the affected order for a full refund.

CAN I CANCEL MY ORDER?

We allow order cancellation within 24 hours of placing your order, provided that the order has not already been processed or shipped.

To request a cancellation, please contact us as soon as possible at:

contact@triplesevenemporium.com

Please use “CANCEL ORDER” as the subject line and include your order number.

Once an order has been processed or shipped, it may no longer be possible to cancel it under this voluntary 24-hour cancellation policy.

This provision does not affect any mandatory cancellation, withdrawal, or consumer rights available under applicable law.

I ENTERED AN INCORRECT SHIPPING ADDRESS. WHAT SHOULD I DO?

If you entered an incorrect or incomplete shipping address, please contact us immediately at:

contact@triplesevenemporium.com

Please provide your order number and the correct shipping information.

We will make every reasonable effort to update your address before the order is processed or shipped. However, we cannot guarantee that an address can be changed once fulfillment or shipment has begun.

Customers are responsible for providing complete and accurate shipping information when placing an order, subject to any rights available under applicable law.

MY ITEM ARRIVED DAMAGED OR DEFECTIVE

Please inspect your order upon delivery.

If your product arrives damaged, defective, incorrect, or materially different from what was ordered, please contact us as soon as possible at:

contact@triplesevenemporium.com

Please provide:

Your order number;
A clear description of the issue; and
Clear photographs of the damaged, defective, or incorrect product when reasonably necessary to verify the issue.

Once the issue has been reviewed and the product is confirmed as damaged or defective, we will issue a full refund in accordance with our Refund Policy and applicable consumer law.

Nothing in this Shipping Policy limits any mandatory legal rights or remedies available to consumers.

DELAYED OR UNDELIVERED ORDERS

Although we make every reasonable effort to ensure that orders arrive within the communicated timeframe, occasional shipping delays may occur.

If your order has not arrived within the estimated delivery period, please contact us at:

contact@triplesevenemporium.com

We will review the available tracking and shipping information and assist you accordingly.

If an order cannot be delivered, or if applicable consumer law gives you the right to cancel because of a shipping or delivery delay, we will provide the appropriate remedy, including a full refund when required by applicable law.

MULTIPLE PACKAGES

If your order contains multiple products, the items may be fulfilled from different locations and may therefore arrive in separate packages and at different times.

Receiving one package before another does not necessarily mean that an item is missing from your order.

INTERNATIONAL ORDERS, CUSTOMS AND IMPORT CHARGES

International orders may be subject to customs procedures, import duties, taxes, or other charges imposed by the destination country.

Where such charges are not collected at checkout, they may be payable by the recipient where permitted by applicable law.

Customs processing may also affect delivery times.

CONSUMER RIGHTS

Our Shipping Policy is intended to operate in accordance with applicable consumer protection laws.

Nothing in this policy is intended to exclude, restrict, or modify any mandatory consumer right that cannot legally be excluded or limited.

Where applicable law provides consumers with additional rights concerning delivery, cancellation, withdrawal, damaged or defective goods, non-delivery, or refunds, those mandatory legal rights will prevail.